Outstanding Tiny Desk

Refund policy

Last updated: October 27, 2026

Failed generations

When a generation fails, its credits are returned to your account balance. If the balance does not update after the task status changes, contact support with your account email and the creation details.

Payment refund requests

Credit packs are one-time purchases. For a billing error, unused credits, or another payment issue, email support@tiny-desk-ai.video with your account email, order number and the reason for your request. Support reviews each request, including the purchase and credit usage, and responds with the outcome. A refund is not automatic; the return of credits for a failed generation is not a refund to your payment method.

Consumer rights

Any applicable statutory refund, cancellation or withdrawal rights continue to apply. Contact support if you wish to exercise them; this policy does not limit rights that cannot be excluded under applicable law.

Contact

Questions about an order or credits? Email support@tiny-desk-ai.video. Pack prices are shown on the pricing page.